Employee Onboarding Assistant

Ramping Up New Hires Without Burning Out the Team

Every new hire at Arcane arrived with the same dozen questions — where's the VPN setup guide, how do I request time off, who approves expense reports — each one interrupting a busy colleague who had answered it a hundred times before.

We built a private onboarding assistant trained on Arcane's HR policies, IT setup guides, and internal wikis, so new hires could ask questions directly and get accurate answers without pinging anyone.

A Safe Place to Ask "Obvious" Questions:

New hires often hesitate to ask basic questions out loud. A private assistant removed that friction entirely, encouraging people to actually get their questions answered instead of guessing.

Grounded in Current Policy:

The assistant only answers from Arcane's current HR and IT documentation, so outdated advice from an old onboarding email never gets repeated by mistake.

A Living First Week:

As policies update, the assistant's answers update automatically with them — no more onboarding decks that quietly go stale for a year before anyone notices.

Freeing Up Busy Colleagues:

HR and IT stopped fielding the same repetitive questions dozens of times a month, freeing them to focus on the parts of onboarding that actually need a human touch.

The Result: Days, Not Weeks, to Feel Settled

New hires reported feeling productive noticeably faster, no longer stuck waiting on a reply to move forward. The assistant became the first stop for questions, not a colleague's inbox.

Arcane's People team also gained visibility into what confused new hires most, directly shaping what to clarify in the next round of onboarding documentation.